Opening Keynote: Hug Your Haters - How to Embrace Complaints and Keep Your Customers (2016 IMV Virtual Conference Session)
Speakers: Jay Baer, New York Times Best-Selling Author, Speaker, and President of Convince & Convert
Check out this webinar, originally offered as a session at 2016 Integrated Marketing Virtual Conference.
Haters aren’t your problem … ignoring them is.
If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.
In this eye-opening presentation, Jay reveals brand-new, proprietary research into why and where your customers complain.
Find out why you need to hug your haters and embrace their complaints. Jay will teach you how to keep those customers and grow your business.
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