Lois Boyle Part

By Lois Boyle Part Two of a Two-part Series on Cutting Costs by Improving Your Work Cycle In last month's issue, I discussed why it's important to review your catalog's workflow for maximum cost efficiency. This month, I'll outline nine costly workflow problems that, if left unchecked, can cost you dearly, hurt employee morale and produce lackluster results. The wrong product information was published. No matter what the mistake, it will affect the results and profits. On the back end, you potentially will lose money with an increase in returns or a slow-down in the order-taking process while trying to correct the problem.

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