Challenge: iRobot, maker of Roomba Robotic FloorVacs, wanted an online store for the 2003 holiday season, but without the complexity of integrating back-end operations among multiple vendors. Solution: Use a single-source provider for Web site development, fulfillment and customer service. Results: The site, irobotstore.com, was completed in 30 days, calls per order decreased, and iRobot saved the soft costs associated with vendor coordination. While iRobot creates robotic products for a variety of uses, such as archaeological digs and landmine countermeasures, the company is best known for its patented floor-cleaning robot, Roomba. Until last fall, the line of Roomba Robotic FloorVacs and accessories was sold primarily through stores, such
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