Jamie DePeau

Andrea Syverson is the founder and president of IER Partners, which has guided and strengthened brands of all sizes with savvy best practices for creating customers for life. Combining her passion of adventurous listening and working across diverse industries, her "outsider-insider" creative branding and merchandising expertise and objectivity has been valued by companies as diverse as Spanx, Ben & Jerry's, Celestial Seasonings, CHEFS and Boston Proper.  She holds an MBA and has dedicated more than 20 years to providing clients both domestic and international with innovative approaches to branding, product development and creative messaging. She is the author of  two books in which she shares her hands-on approach for both brand building and creating customer-centric products that enhance brands: ThinkAbout: 77 Creative Prompts for Innovators, and BrandAbout: A Seriously Playful Approach for Passionate Brand-Builders and Merchants. You may reach her at asyverson@ierpartners.com.

In his new book, "YOUTILITY: Why Smart Marketing Is About Help Not Hype," Jay Baer states it simply: The only way to win customers is to make your brand "truly, inherently useful." He cautions brands not to get focused on the wrong things—like trying to be amazing over actually being helpful. Being helpful is harder. I couldn't agree more. Perhaps it's a good time to "thinkabout" this important facet of your brand. Can you list 10 ways your brand provides real value to your customers? Take it further: Can you list 10 ways your brand helps your customers in ways that are significantly different than your closest competitors? Now, take it even further and get to the very heart of brand usefulness: How do you really know what matters to your customers these days?

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