More Takeaway Points to Consider
A Hot Temper Could Mean a Cool Million Reports of the Russell Crowe incident and the promises made on the Mercer Hotel Web site appear to be at variance. At the Waldorf-Astoria, The Rittenhouse, The Peninsula, Raffles, Claridge's, or the George V, were a concierge to get into a physical altercation with a $3,000-a-night guest in the lobby then immediately head off to a personal injury lawyer to seek $1 million in damages? What is a luxury hotel? What is a concierge? Indisputable is the fact that Hollywood's most riveting and volatile actor, was paying $3,000 a night at the Mercer Hotel in trendy
* Meanwhile, Crowe should have been reassured that a Verizon emergency crew had been summoned and would be working through the night to fix things. * Consider the management style of David G. Benton, general manager of Philadelphia's Rittenhouse Hotel as described by Tom Beldon in The Philadelphia Inquirer: To Benton, the Rittenhouse's financial performance flows directly from an atmosphere in which his 289 employees are comfortable making virtually any decision that directly affects a guest and "isn't illegal, immoral or dangerous."