A Gross Uproar

 

A Gross Uproar

For years, I had known of the great painting The Gross Clinic, by 19th century artist Thomas Eakins, that was housed in one of Philadelphia’s many obscure museums. In 10 years of living in Philadelphia, I’d never seen it. Finally, when it came to the Philadelphia Museum of Art as part of the 2001-2002 exhibition, “Thomas Eakins: American Realist,” I was able to spend time with it. It is a beauty (see the illustration at the end of this article)—a monumental work described by the Inquirer art critic Edward J. Sozanski “as the greatest work by the city’s most famous and talented artist. Any


To Get Their Devotion, Deliver on What You Promise

“There is a growing case of corporate memory loss that annoys and aggravates customers every day. A customer calls in a product return and is promised a mailing label that never arrives. An appointment is made for home repair and the workman shows up without the right parts. A promise is made for exceptional extended warranty service, yet the process is sloppy and unwieldy. The customer has to strong-arm his/her way through the corporate maze just to get basic things accomplished. They’re exhausted from the wrestling match, they’re annoyed, and they’re telling everyone they know. And, oh, by the way, when they get the