Use this time to engage in conversations and listen to the consumers who are active. Your outreach right now should be focused on community and solidarity rather than transaction. This starts with a great product or service, of course, but what truly builds that kind of brand loyalty is connection.
La-Z-Boy has a new campaign that combines a considerate donation with some heartfelt user-generated content.
Retailers are likely going to continue to get behind Cupid – as long as consumers keep spending.
The digital commerce brands and retailers who will be the winners and losers in 2020 will get the customer experience right.
Between increasing competition and decreasing attention spans, standing out as a retailer — be it…
In 2020, retention is set to be a top priority for companies looking to keep customers engaged and driving growth.
Twenty years ago, grocery stores had an average of 7,000 items for sale.
D2C retailers increasingly recognize the importance of building lasting relationships directly with customers.