I asked people who use customer experience software to share their thoughts on how the software, and its use, will evolve in 2019.
We live in the age of transparency. As such, it’s critical to earn your customers’ trust and keep it by improving CX.
Provide a seamless user and customer experience across devices and channels.
As products and services become commoditized, organizations need to begin differentiating themselves by becoming customer-centric.
As I conduct more interviews with IT professionals, it’s clear financial services companies are investing in CX.
Here are two instances of poor business practices that lead to customer experience failure — from the same insurance company.