I continue to urge companies to differentiate on the basis of customer experience — the bar is so low, it’s doesn’t take a lot of
There’s been a movement in IT during the past seven or so years to adopt a DevOps methodology; whereby, developers and operations are
As companies work to define an exceptional customer experience, my guess is few of them think about the security of the customer and
Customers like self-service. This makes sense when you already have a relationship with a company and you’re just trying to execute a
I’m fine with companies collecting my data; however, how about providing me something in return?