You’ve read part one of this multipart series, claimed local listings and even spent some time optimizing … now what? Next on the list is figuring out how to monitor reviews left on claimed listings, as well as reviews or comments from blogs, social media sites, and so on. Tools can streamline this process and make the seemingly daunting task a bit more manageable. Consider using the following tools:
With all the spamming and "reviews for hire" available, it's obvious that customer reviews are becoming a hot commodity. What does this mean for businesses? If they weren’t monitoring their reviews across the vast reaches of the internet before, they better start now. Consumers are influenced by user reviews. One bad review has the ability to multiply quickly, and can damage your reputation in the blink of an eye.