USA 800 Stacks Up Well Against the Competition Winning Several 2009 Top Outsourcer Awards from Contact Center World
Kansas City, MO, December 15, 2009 - USA 800, the largest employee owned contact center in the U.S., recently won three Top Outsourcer Awards from Contact Center World and scored in the top 5 in several other categories.
Categories receiving the top prize include: Blended Outsourcer Web Chat Volume, Blended Outsourcer Automated Call Handling; Inbound Outsourcer Automated Call Handling. In addition, USA 800 scored in the top five for % Growth in Revenue and Seats for Blended Outsourcer and inbound % Growth in Seats and # of Agents serving the Americas.
The Contact Center World’s Top Outsourcer Awards is a prestigious award program aimed at acknowledging the best in the industry – companies who have outperformed their peers and deserve global recognition. These awards are distributed annually to global leaders in their class.
USA 800 is honored to receive these awards and the industry recognition for the excellent multi-channel service they have delivered to their clients that has allowed their organization to continue to experience double digit growth rates despite the down economy. According to Tom Davis, CEO of USA 800, “Our growth rate has been an excellent testament to the fact we are delivering quality service to our client’s customers, but it is also nice to receive the industry recognition and know that we are performing well against our top competitors.”
About USA 800
USA 800, Inc. is the largest US based, 100% employee-owned, inbound customer contact center employing 800+ employee owners at its three Midwest based contact center locations.
For more than 30 years, USA 800 has been providing inbound sales, customer care and technical support functions across a cross section of industries including: Catalog, Consumer Goods, Communications, Financial Services, Government, Healthcare, Insurance, Travel & Leisure, and Not for Profit. USA 800 has been named as one of the Top 50 Inbound Call Centers by Customer Interaction Magazine.