Teriq Aziz--Where Are You? And Why?
Along the way, we developed suggestion programs, birthday cards and gift certificates for all employees, and more. By the way, at the end of the second year, we were continually adding highly qualified names to our hiring waiting list, just waiting for new stores to open so they could "get on the ladder."
We also paid for in-house seminars for everyone, not just sales folks. For clerks, for department managers and assistant managers, for HR, warehousing, merchandising, everything. We sent qualifying salespeople on overseas merchandise inspection trips and to trade shows. We sent (or had brought in) everyone we could think of to specialty trade shows in their areas of responsibility, and encouraged them to share with colleagues.
In short, we invested large amounts of money and management resources in the acquisition, development and motivation of human capital, the most productive capital of all.
In five years we became the No. 1 independent retailer in our category in the U.S.
-- Barry Dennis, Netweb/Omni