iPerceptions Introduces Comment Cards to Turn Online Complaints Into Actionable CRM
Company: iPerceptions, a web analytics company
Product/Service: Comment Cards, functionality to help turn online complaints into actionable CRM
What It Does: Enables companies to segment comments by type to isolate specific issues, respond to prominent comments and immediately take action. This tool includes a CRM inbox to help users manage their visitors’ feedback. Comment Cards will be a standalone solution by June 2012.