With more and more consumers using smartphones and tablets to engage with brands, mobile has quickly become an essential part of the customer experience. But are marketers keeping pace with consumers' wants and needs in the mobile marketplace?
Not necessarily—especially when it comes to email marketing. Although more than half of all brand emails (52 percent) are opened on a mobile device, many marketers continue to ignore the importance of responsive emails—and it's having a serious impact on their brands' relationships with consumers.
Why Marketers Need to Send Responsive Emails
Email marketing is still an effective channel for connecting with consumers. But in general, marketers aren't incorporating mobile strategies into their email campaigns. The latest benchmark report from Yesmail highlights several alarming trends and underscores the need for improvements in responsive email layouts.
1. Responsive Emails Improve Campaign Performance
Emails that include responsive design have a 21 percent higher click-to-open rate than emails that lack responsive layouts. That's a significant difference, because the majority of emails are now being opened on mobile devices.
But across all industries, 44 percent of marketers send responsive emails less than half the time, and 31 percent of marketers do not utilize responsive email layouts at all—demonstrating the widening gap that currently exists between consumer preferences and marketers' mobile capabilities.
2. Hybrid Email Viewership Is Rapidly Declining
Marketers who are counting on hybrid viewership (the opening of emails on both mobile and desktop devices) face an uphill battle. Hybrid viewership is quickly disappearing. In Q2 2013, 30 percent of consumers were hybrid viewers; by Q1 2014, that number dropped to less than 8 percent.
The drop in hybrid viewership signals consumers' growing commitment to mobile as their preferred and only channel for opening emails.
3. Purchases Originating From Smartphones Are Plummeting
Consumers want the ability to seamlessly transition from brand emails to shopping carts. But from Q4 2013 to Q1 2014, purchases made on smartphones dropped by 13 percent. Conversely, purchases made on tablet devices increased by 7 percent during the same time period.