Crowe Eats Crow
Did Estrada have the authority to do whatever was necessary to make things right? Did he know--or not know--whether he had the authority? If not, why not?
The old saw that "Any publicity is good publicity so long as they spell your name right," does not hold here. A situation was allowed to get out of control, a luxury hotel phone system was on the fritz and a guest is being sued by a hotel employee—none of which is flattering to the Mercer Hotel.
In the coming weeks both Russell Crowe and Mercer Hotel owner André Balazs will have many questions to answer.
Meanwhile, plenty is being said on the ever-irreverent blogosphere. A sampling:
When you pay $3000 a night for a hotel, you expect a phone that works, or at least staff competent to handle the problem and get it resolved.
For $3,000 bucks a night, a complementary assault should come with the room!
Seven years is the state-mandated minimum for attack with a deadly telephone with intent to dial.