Carbonite: Unfit to Handle Data
I have been a Carbonite customer for two or three years. For $59 a year, I was promised continual back-up of everything on my computer in case my house blows up and I am not home.
Carbonite has been entrusted with my life's work: books, columns, 10,000-plus pieces of personal and business correspondence, my 80,000-item private research archive, and my finances.
The huge hand of Carbonite is firmly cupped around my testicles.
In my Daily Zinger from Aug. 13, I complained bitterly about how Carbonite sent me a promotional email saying it had zero records from my computer.
This was followed by an "oops" message signed by Pete Lamson, SVP, Sales & Marketing.
Two hours later I received another message saying Carbonite had no back-up records from my computer.
In the comment section of that post is the following 343-word public apology signed by Megan Wittenberger of Carbonite:
Megan @ Carbonite
2 days ago
Hi Denny - Again, I apologize for the messages that were sent out last week. They were the result of human error - a customer marketing mistake. I'd like to respond to your points:
- "If you are an active subscriber..." - The email went out to people that are active Carbonite customers, meaning they have a paid plan with us and are currently backing up data, as well as some people who started a trial with us but never bought a paid subscription. We wanted to make sure that active customers knew that this email mistake was completely separate from their account and stored data - which was never impacted.
- Re: the text color and design - Once we realized the mistake and stopped the emails, we wanted to get a correction/apology note out as soon as possible. I'll mention to the team that the text was hard to read.