Best-in-Class Companies Find Ways to Ward Off Spam, Viruses, Zombies
While the volume and effectiveness of malicious e-mail continue to increase dramatically, a new study shows that many large, best-in-class companies are able to tame the beast.
For the report, The 2008 Email Security Report: Combating Spam, Data Loss, Fraud, Zombies, Non-Compliance, and Sabotage, Boston-based research firm the Aberdeen Group examined the use, experiences and intentions of more than 170 companies in a variety of industries that have e-mail security programs in place. Here are some key findings:
* 81 percent of best-in-class organizations, which Aberdeen defines as companies that employ practices significantly superior to the industry average, scan outbound messages for spam, as well as viruses, zombies and malware infections contracted from e-mails;
* 67 percent of best-in-class companies have reduced the amount of spam reaching end users by more than 20 percent;
* 67 percent of best-in-class companies respond to new e-mail threats in less than an hour;
* 56 percent of best-in-class companies have reduced help-desk time and
the cost of remediation of e-mail infections;
* 42 percent of best-in-class companies have reduced the number of data-loss incidents attributable to e-mail; and
* 37 percent of best-in-class companies have reduced lost productivity attributable to spam, viruses, zombies and malware infections contracted from e-mails.
The report also laid out some best practices required to achieve best-in-class performance when it comes to e-mail security. These include the following:
* create a comprehensive e-mail security strategy that includes inbound, outbound and internal e-mails;
* define and enforce consistent e-mail and data security polices; and
* educate users on safe and appropriate e-mail use.