
When it comes to direct mail marketing, there’s more to communicating your message than just words. And yes, you’re hearing this from a writer.
Your mailing format also contributes to your success or failure. If your experience is primarily digital — creating emails or digital content — it’s worth familiarizing yourself with the subtle and not-so-subtle advantages of direct mail.
But before we look at three of the most intriguing advantages, here are four direct mail facts — from a 2016 consumer study conducted on behalf of the United States Postal Service — that may surprise you:
- 86 percent of consumers report they pick up their mail at the first opportunity. How often do people say this about their email?
- 63 percent look forward to receiving mail. How can you tap into this positive anticipation?
- 79 percent of consumers sort their mail at the first opportunity — on the same day. Keep in mind, sorting mail involves more than glancing at a FROM and SUBJECT line. The USPS study also found sorters have a strong attachment to the mail.
- The average consumer spends 8.4 minutes a day sorting and reading mail. That’s an average of about an hour a week.
Another study found that while digital ads gain attention faster, physical advertising (e.g., direct mail) holds the reader’s attention longer and elicits greater emotional involvement. This engagement ties directly to making a buying decision.
And don’t assume Millennials are uninterested and unresponsive to direct mail. Research shows that, while Millennials receive less mail overall, they spend more time sorting it and are more active consumers of what they receive.
So what can you do to encourage immediate consumer engagement with your direct mail?
Keep in mind these subtle and not-so-subtle direct mail advantages as you write and design.




All Direct Mail is 3D
I know it’s obvious, but consider the significance of your marketing message being 3D. Even the simplest postcard has length, width and thickness — not just pixels presented on a screen. Don’t take these dimensions for granted. They affect how your direct mail package is sorted, screened and perceived by the consumer. They also affect postal rates.
- Companies:
- U.S. Postal Service
- People:
- Jim Richard

Pat Friesen is a direct response copywriter, content developer, copy coach and creative strategist. She is also the author of "The Cross-Channel Copywriting Handbook," published by Direct Marketing IQ. Reach her at (913) 341-1211.