7 Key Capabilities for Great Omnichannel Customer Experiences
Sponsored by: Infutor
Speakers: Debbie Qaqish, Principal & Chief Strategy Officer, The Pedowitz Group; Gib Olander, SVP of Product Strategy, Infutor
Delivering a great customer experience today takes more than appearing in a lot of channels and offering consistent prices. There are 7 key capabilities all marketers need to have in order to enable the ideal customer journey:
- Offer a consistent customer experience across all channels.
- Be able to recognize individual customers across channels.
- Reference actions taken in the past on any channel in live interactions happening in the present on any channel.
- And more!
Join us to learn what those 7 key capabilities are and to see how some of the world's most successful brands are implementing them to create the kinds of experiences your own customers are begging to have.
Sponsored by Infutor
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