Inside Mobile Marketing


Marketing is about service; it's about helping a company identify and fulfill the needs, wants and desires of consumers. Throughout most of its history, marketing has focused on the needs of the marketer and the marketer's company. We've been shareholder-centric, company-centric and product-centric. We've organized our companies to be engineering-driven, sales-driven or marketing-driven. In other words, we've been self-absorbed and focused on our needs and our offerings and what we want to accomplish. This inward focus must change. To execute effectively, brands most certainly need to maintain an inward focus on all of the activities above. However, they also need to create and hone their mobile marketing capabilities. That is, train their people, invest in technology and develop processes to achieve their goals in the new mobile reality. 


Mobile is a revolution. The power of the personal mobile device has created the potential for businesses to build stronger and more mutually valuable relationships with their customers. Nothing gets a marketer closer to their customer than mobile. Many marketers realize this, at least instinctively. They know that a mobile relationship has to be invited, built upon and cultivated. However, either due to lack of experience or training many marketers don't know how to do this.

We’re constantly searching for the most effective and innovative approaches to marketing products and services. Too often we can be behind. We’re in the position of adjusting and modifying approaches that already exist, trying to match them with products and services that already exist. This approach has always been around, but it often fails to engage consumers as it’s not the most effective tactic. As marketers, we can do better by recognizing that marketing innovation needs to start at the point of product inception. We’re looking to build the experience we want the consumer to have right into the design of the project.

You’ve seen all the numbers. Heck, just look around. People are increasingly reliant on their mobile devices to meet the needs of their daily lives. They're consuming content via mobile devices and interacting with the physical world in a wide range of ways.

It's difficult to explain an experience like the MMA CEO/CMO summit in words. It takes all of the senses to truly appreciate the opportunity. However, what can be shared is the knowledge that was imparted. Marketers, publishers, technologists, futurists and researches shared their thoughts and visions as to how we got here, exactly where we are and where we might be going with the world, mobility and the role of marketing.

Your brand must have a well-thought-out plan that captures data from all interactions it has with each and every customer so that every customer interaction is contextually relevant. If this element is missing from a brand’s marketing plan, it will be severely limited — customer engagement and profitability will be hampered.

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