Open Enrollment | Subscribe to Target Marketing HERE
Connect
Follow us on
Advertisement
 
Ken Magill

The Whole Magilla

By Ken Magill

About Ken

If there’s one word that most aptly describes Ken Magill’s coverage of online marketing, it’s fearless. For more than a decade, Magill has built a reputation for calling it like he sees it no matter who may get offended. Some marketers read his column just to make sure they’re not in it. In a trade-publishing market populated mostly by vendor representatives who must watch what they say, Magill stands out as the one guy who says what he thinks. Moreover, he often writes what others are thinking, but are afraid to say. He can even be very funny.

Having been a direct marketer, and having covered online marketing since 1997 for DM News, Direct, Chief Marketer and Multichannel Merchant magazines, Magill offers a unique, informed perspective on the evolution of digital selling. He was also founding editor of trade weekly iMarketing News and Magilla Marketing, a newsletter dedicated to e-mail.

He is currently founding editor of the recently launched trade weekly email newsletter The Magill Report.

 

Reinventing Direct

Gary Hennerberg
Copywriting for the Left Brain/Right Brain
Sep 17, 2014

Writing copy for how the left brain and right brain processes information can make all the difference in your sales...



Brand Matters

Andrea Syverson
Is It Time for a True Goodbye?
Sep 16, 2014

As I reflected on a client interaction I had this week, I thought about how helpful it is for organizations...



Marketing Sustainably

Chet Dalzell
Death of the Agency? Not So Fast ...
Sep 15, 2014

The last season of "Mad Men" is approaching, but let's not be so fast to bury the ad agency with...



The Power Punch

Carolyn Goodman
Blogs: The Long and Short of It
Sep 12, 2014

Many marketers struggle over blog content—and that's never more apparent than when you stare blankly at your screen, hoping for...



Big Data, Small Data, Clean Data, Messy Data

Stephen  H. Yu
Freeform Data Are Not Exactly Free
Sep 11, 2014

Whenever "Big Data" is mentioned, there follows this sick stat that 2.5 quintillion bytes of data are being collected every...



Mobile-First Marketing

Greg Hoy
Zeroing in on Your Consumers With Geo-Marketing
Sep 10, 2014

Mobile geo-marketing is growing at a rapid rate. This growth is driven by applications such as navigation, local search and...



Marketing Nuggets

Michael Lowenstein
1-Trick Ponies and Customer Loyalty Behavior
Sep 9, 2014

About 30 years ago, Paul Simon wrote a song entitled "One-Trick Pony." The song describes a performing pony that has...



The Integrated Email

Cyndie Shaffstall
Email to Support Your Shopping Cart
Sep 8, 2014

Your website provides you with real estate for validating claims and educating customers, and should be a critical part of...



Making Social Sell

Jeff Molander
The Art of the Follow-Up
Sep 5, 2014

When prospecting using email or LinkedIn InMail, when should I send a follow-up email—to make sure the prospect saw my...



Direct Mail for the Modern Marketer

Summer Gould
Direct Mail Design: Layout
Sep 4, 2014

Designing for direct mail can be broken up into three segments: layout, color/images and copy. Since this can be a...



Keeping Search Profitable

Amanda G. Watlington, Ph.D.
Should You Make Your Site Secure for Improved SEO Results?
Sep 2, 2014

Just this past month Google confirmed that in the future, its search algorithm would be giving a rankings boost to...



Muscle Marketing

Wendy Montes de Oca
Penguin 3.0 Is Coming and It’s Time to Clean House
Aug 28, 2014

Anyone who's involved in Internet marketing can tell you that Penguin is more than a cute little seabird that lives...



Triple Venti Dolce Data...

Vince Pickett
Clue Me In, Please
Aug 21, 2013

So here we are, halfway through 2013. You, along with everyone, are still trying to find that magic formula to...



Ruthless B-to-B Marketing

Ruth P.  Stevens
B-to-B Marketing Is Falling Down on the Job
Jul 9, 2014

I heard a horror story the other day—a consumer packaged goods executive ranting about a meeting with a vendor. "I...



Who's Your Data?

Rio Longacre
Instagram: Does It Matter That It Will Make Money on Your Pics?
Dec 19, 2012

Instagram announced the company will soon begin using your content to sell targeted advertising products to the highest bidder. Does...



SEO & Content Marketing Revue

Heather Lloyd-Martin
5 Tips for Top Positioning (And Converting) Page Titles
Aug 11, 2010

Wondering about a SEO content strategy that offers the biggest impact in the shortest time? Try tweaking your page titles....



Here's What Counts

Chuck McLeester
Planning ROI? Turn the Funnel Upside-Down
Aug 26, 2014

Many marketers use a funnel to illustrate the progression from prospect to buyer because the narrowing graphic neatly shows the...



Yblog

Yory Wurmser
Privacy in the Age of Big Data
Jul 10, 2013

Consumers reveal more than ever before consciously through social media and, just as importantly, unconsciously through their behaviors. This data...



Online Video Marketing Deep Dive

Eve Grey
Are Your Videos Champions of Your Brand?
Feb 3, 2014

If you advertise in an ordinary way, it's safe to expect ordinary results. However, when you take the extreme and...



Think Mobility

Greg Hickman
‘I Can't Because, I Need ... ’
Oct 7, 2013

Does this sound like you? Have you ever set up a goal, but then realized (either quickly or too late)...



Denny Hatch's Blog

Denny Hatch
The Internet Can Make You a Chump—Forever!
Sep 25, 2010

Trouble is, the Internet is rife with misinformation and if you get caught advertently or inadvertently propagating this nonsense in...



Astonishing: The One Email That Made It Through

2
 
An astounding email hit my inbox this week that perfectly illustrates the value of triggered messaging, or email sent as the result of some sort of action or inaction by the recipient.

The email itself wasn't particularly astounding. It was pretty run of the mill.

What was astounding was that it made it into my inbox when every other email sent by this particular merchant over the course of the last year has been diverted to my spam folder.

Gmail had correctly identified the message as the sole email I would open from that sender all year long.

Wow.

Here's the story: I run a fantasy football league for email marketing service providers under the brand of my newsletter The Magill Report.

The winner of The Magill Report Fantasy Football Championship gets a tasty, regulation-sized football-shaped sweet bologna sausage from Dietrich's Meats in Krumsville, PA [Mmm. Mmm.] and a lead crystal championship trophy with the winning company's name inscribed on it.

I bought last year's trophy from Crown Awards. I will buy this year's trophy from Crown Awards. Their stuff is reasonably priced and high quality. The service is great.

Here's where it gets interesting from an email marketing standpoint: Crown has been emailing me with offers I'm not interested in on a regular basis ever since the first purchase. I don't mind. I simply don't have any reason to do business with Crown accept once a year.

Gmail's spam filtering system apparently figured this out. Every single message from Crown has been diverted to my spam folder without me having done anything indicating I'm not interested in the messages.

Until this week, that is.

On Monday, an email from Crown arrived in my inbox with the subject line: "Crown Awards - Time to Order."

The body of the message contained a copy of last year's championship-trophy order and a call to action asking me to re-order, which I most certainly will.

Think about that for a moment: Gmail's anti-spam team has developed technology that identified the one message I would want among dozens from the same sender over the course of a year.

There are a number of possible explanations: The re-order email wasn't part of the regular blasts. It was personalized and people are probably much more engaged with Crown's re-order messages than its broadcast campaigns.

Inbox providers see this engagement as an indication their subscribers want the messages so they deliver them to their inboxes.

And here's where the Crown example fits into the bigger picture: Responsys recently wrapped up a study of 100 retailers in which the email service provider found close to a third of the merchants were sending regular email to addresses that had been inactive for three-and-a-half years, and another 23 percent were sending the inactive addresses messages, but at a reduced frequency.

The study also found that marketers who have large lists in which 50 percent of the addresses have been inactive for a year or more are at serious risk of getting all their mail filtered into recipients' spam folders.

But many of these mailers won't even know their broadcast messages are getting filtered as spam. After all, they're not bouncing. They're simply being pushed into recipients' spam folders.

As email inbox providers increasingly rely on engagement metrics—such as opens and clicks, or lack thereof—to separate wanted from unwanted email, the Crown example above points to what should be the increasing attractiveness of triggered email programs.

I moderated a webinar for this publisher recently in which online marketing guru Amy Africa discussed triggered emails. Here, in part, is what she had to say:

"The thing about triggers ... is you get a higher response rate, better deliverability by far and improved lifetime profit," she said. "The great thing about them is you design them once, tweak them a little and they last for years. I have clients who have been mailing the same thing since 1998."

An average triggered email should outperform a marketer's best broadcast email by four to six times, she added.

So which triggered emails work best?

According to Africa, abandoned-cart, -search, -site and -lead-form messages are all top performers. The success of abandoned-shopping cart emails has been well documented. The same tactic can be employed to reach people who, say, begin filling out a form to download a white paper or attend a webinar, but stop for some reason.

Confirmation emails are also top performers, said Africa. "Anything you can confirm works really well," she said.

Emails based on past purchases are also workhorse messages, she said.

"They take a little time to get your formula right, but after that they're golden," Africa said.

Indeed. Just ask the folks at Crown.

Companies Mentioned:

Sections:

2

COMMENTS

Click here to leave a comment...
Comment *
Most Recent Comments: