Open Enrollment | Subscribe to Target Marketing HERE
Connect
Follow us on
Advertisement
 
Greg Hickman

Think Mobility

By Greg Hickman

About Greg

Greg Hickman is a mobile marketing consultant, founder and host at MobileMixed.com, a mobile marketing talk show, resource and community where he's interviewed mobile marketers from brands such as CNN, JetBlue and HipCricket.
 

The Power Punch

Carolyn Goodman
Mistake or Clever Test?
Aug 29, 2014

As marketers, we know that consumers are accustomed to providing personal information in exchange for something free. As business-to-business marketers,...



Muscle Marketing

Wendy Montes de Oca
Penguin 3.0 Is Coming and It’s Time to Clean House
Aug 28, 2014

Anyone who's involved in Internet marketing can tell you that Penguin is more than a cute little seabird that lives...



Triple Venti Dolce Data...

Vince Pickett
Clue Me In, Please
Aug 21, 2013

So here we are, halfway through 2013. You, along with everyone, are still trying to find that magic formula to...



Ruthless B-to-B Marketing

Ruth P.  Stevens
B-to-B Marketing Is Falling Down on the Job
Jul 9, 2014

I heard a horror story the other day—a consumer packaged goods executive ranting about a meeting with a vendor. "I...



Mobile-First Marketing

Greg Hoy
Why Contextual Advertising Is Still Hard
Aug 27, 2014

Contextualized advertising is serving the right message to the right person at the right time. Standing in the way of...



Marketing Sustainably

Chet Dalzell
Should USPS Retrofit Facilities for E-commerce Fulfillment?
Aug 18, 2014

Three trends make me wonder if there's money to be found in U.S. Postal Service real estate. First, the Postal...



Reinventing Direct

Gary Hennerberg
10 Storytelling-in-Content Marketing Lessons Learned
Aug 20, 2014

Storytelling lifts content marketing into more powerful messaging. Today we share 10 lessons learned as a result of a content...



Who's Your Data?

Rio Longacre
Instagram: Does It Matter That It Will Make Money on Your Pics?
Dec 19, 2012

Instagram announced the company will soon begin using your content to sell targeted advertising products to the highest bidder. Does...



Making Social Sell

Jeff Molander
Writing Effective InMail and Sales Emails: Don't Ask for the Appointment
Aug 22, 2014

Here's my best tip on writing effective sales emails or LinkedIn InMail messages: Don't ask for the appointment. Instead, earn...



SEO & Content Marketing Revue

Heather Lloyd-Martin
5 Tips for Top Positioning (And Converting) Page Titles
Aug 11, 2010

Wondering about a SEO content strategy that offers the biggest impact in the shortest time? Try tweaking your page titles....



Here's What Counts

Chuck McLeester
Planning ROI? Turn the Funnel Upside-Down
Aug 26, 2014

Many marketers use a funnel to illustrate the progression from prospect to buyer because the narrowing graphic neatly shows the...



The Integrated Email

Cyndie Shaffstall
When All Hell Breaks Loose
Aug 25, 2014

With automation comes risk. In the course of drafting, testing and deploying automated programs, many of us have suffered through...



Direct Mail for the Modern Marketer

Summer Gould
Empower Your Direct Mail With Mobile
Aug 21, 2014

Direct mail marketing has been around for a long time; it's sometimes thought of as the "old goat" of marketing....



Brand Matters

Andrea Syverson
Season's Greetings!
Aug 21, 2014

Perhaps like me, you love summer and all it entails: longer days, outdoor play, flip-flop casualness, patio grilling, hummingbirds, wildflowers...



Yblog

Yory Wurmser
Privacy in the Age of Big Data
Jul 10, 2013

Consumers reveal more than ever before consciously through social media and, just as importantly, unconsciously through their behaviors. This data...



The Whole Magilla

Ken Magill
What Marketers Can Learn From Maine's Political Email Idiocy
Feb 24, 2012

It finally happened. Politicians' idiotic email practices had a measurable negative effect. "Maine Republican Party chairman Charlie Webster has admitted...



Big Data, Small Data, Clean Data, Messy Data

Stephen  H. Yu
Beyond RFM Data
Aug 14, 2014

In the world of predictive analytics, the transaction data is the king of the hill. The master of the domain....



Marketing Nuggets

Michael Lowenstein
When Viral Marketing Goes Too Far
Aug 12, 2014

A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan...



Keeping Search Profitable

Amanda G. Watlington, Ph.D.
Is Your Content Fresh, Frequent and Unique?
Aug 5, 2014

Today, your content plays a much larger role in getting top search results than ever before; therefore, it may be...



Online Video Marketing Deep Dive

Eve Grey
Are Your Videos Champions of Your Brand?
Feb 3, 2014

If you advertise in an ordinary way, it's safe to expect ordinary results. However, when you take the extreme and...



Denny Hatch's Blog

Denny Hatch
The Internet Can Make You a Chump—Forever!
Sep 25, 2010

Trouble is, the Internet is rife with misinformation and if you get caught advertently or inadvertently propagating this nonsense in...



4 Tips for Handling the Most Overlooked Mobile Marketing Channel

 
We recently talked about the pace at which mobile technology is advancing and how you, as a business owner, have so many options that it's a bit overwhelming to get started with mobile in your business.

As you learned, having a mobile-friendly website is critical in building your mobile foundation, but that's just the beginning.

Once your website is mobile-friendly, there are a few other things your small business should do to in order create stability before all other future mobile programs.

Now before you get ahead of yourself, I'm not talking about building an app for your small businesses. To be honest, that might possibly be the worst way a small business could spend its money.

In fact, the next thing you should be doing is right under your nose and it's a marketing channel that you're familiar with and most likely already using.

OK, OK. I know the suspense is killing you, but most small businesses (yes, I'm talking about you) rely on email to connect with customers to share offers, news, product info and more.

Come on, did you really not see that one coming?

If you're like me (in which case, that's pretty awesome) one of the first things you do every morning is look at your phone to delete all the emails that are really just getting in your way so that you can get started with what matters.

Well, if your business relies on email as a marketing channel, it better be appealing enough that it doesn't get deleted.

In a recent study by Litmus, 38 percent of email is reported to now be opened from a mobile device. Additionally, ExactTarget reported that 56 percent of U.S. consumers who have made at least one purchase using their smartphones have done so in response to a marketing message delivered via mobile email.

Seeing as how a good percentage of your customers are likely reading your emails via their mobile devices, here are some tips to make sure your email is mobile-friendly:

1. Simple is sexy. Do me a favor and grab your phone and look at your email. Notice how many words you see in the subject line? Does the subject line get cut off in most emails? You see, with a smaller screen you need to convince people to open your email with an enticing subject. On mobile, that's five to seven words, tops.

There are other things that you should keep simple to ensure mobile friendliness:

  • Keep your email to one column. Two-column and three-column layouts just don't work.
  • You need larger font sizes. Nothing below 13px.
  • Make buttons big and tappable. Best practice is buttons should be at least 44px wide by 44px high.
  • Keeping your email between 320 and 550px wide will prevent people from the horrible horizontal scroll.

2. Don't overdo the images. Large image files are no good on mobile. Make sure your images are lightweight. Have you ever opened an email and seen the link for "display full images"?

Well, for those that don't display full images, you'll want appropriate ALT text that will entice users to display all images should that not be a default setting.

3. Cut the fluff. Listen, not all mobile users are on the go, but they consume email on their phone differently than they do on their desktop or laptop. They're on smaller screens, they have a shorter attention spans, they're often using one thumb and frequently using only one eye to read while trying to multi-task (which is not possible, for the record).

So, that means your email campaigns need to:

  • Contain body copy that is as clear as possible, removing all unnecessary content and links. Those can be placed on separate landing pages, post-click.
  • Have a super clear call to action that is direct enough, but not too obnoxious.

4. Beware of webkit email clients. iPhone, Android and other email clients using webkit already try to adjust your font size when smaller than 13px. This may actually break your email layout. So, when testing, make sure you look here first if you're having layout issues.

The Simple Truth
Unfortunately, not all small business email solutions offer mobile-friendly features and mobile email is not solved using just responsive design principles, like media queries.

The guidelines above will make your emails much friendlier for your customers who choose to consume your communications from their mobile devices.

As we discussed, mobile-friendly websites are the first step, because most businesses drive traffic customers to a Web destination.

If you link your customers to a non mobile-optimized experience, the likelihood of them coming back are dramatically lower. You don't want that now, do you?

Next time, we're going to discuss a third channel (the most powerful in my mind) of your mobile strategy that is the workhorse for some of the largest retailers and brands winning with mobile today.

Sections:

COMMENTS

Click here to leave a comment...
Comment *
Most Recent Comments: