Pink's Cynthia Good on Improving E-mail Newsletter DeliveryAugust 4, 2010 By Heather Fletcher
"We had been, historically, a magazine," Pink CEO Cynthia Good says. "And we also had launched Little Pink Book to reach the women in our audience, globally, via our e-note. We had a small [e-mail] firm we were working with, and we did that for about nine months or so. We were just frustrated, because there were a lot of problems in terms of the deliverability. Sometimes—and we lost clients over it, too—they wouldn't get an e-mail or they'd get more than one e-mail. And it became more and more important to us, that part of our business. It actually became our core business."
But that core business, clearly, needed an e-mail marketing makeover. So in the fall of 2009, Pink hired Indianapolis-based e-mail service provider Delivra. The improved system went live in January 2010 and, because of extensive list cleansing, Pink's e-mail deliverability rate now hovers between 98 and 99 percent. The accompanying increase in opens and clickthroughs especially benefits ad revenue for the firm's e-newsletter.
Target Marketing: What did Pink need to improve in its e-mail marketing program?
Cynthia Good: First and foremost, we wanted to make sure that Little Pink Book would be as useful as humanly possible to our busy, professional women readers. … So we wanted to make sure that the content they received from Pink was easy for them to access and was very reliable—that they always knew what they were going to receive, when they were going to receive it, what it would look like, how it would function, that they would be able to access it from their BlackBerry, from their iPhone, from their laptop. … We needed to improve deliverability. And we also wanted to make sure that, since our audience is very passionate about their work and their lives and they're highly engaged … we wanted to make sure they had a chance to really, effectively, engage with the resources … and our advertisers, frankly.