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Denny's Daily Zinger: Nestlé’s World Class Customer Care

February 20, 2014 By Denny Hatch
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I've been devouring Stouffer's frozen spinach soufflés for 65 years. Stick one in the oven for an hour with the meat loaf and it's great comfort food.

Recently, Peggy emailed Stouffer's:

I've been looking for your spinach souffles in several Philadelphia ShopRites, but can't find them. Have you stopped making this product?

From: NestleFrozenFood@casupport.com
To:
Peggy Hatch
Subject:
Response from Nestlé Case ID: 25506693

Dear Ms. Peggy Hatch,

Thank you for inquiring about STOUFFER'S®.

As you may know, we produce and market a variety of products. While we would like every store to offer each item we make, it is their decision as to which products they will carry. If the item is not readily available, please ask the store manager for assistance, as it may just be out of stock.

According to our records you may be able to purchase this product at the following locations:

Acme Market 1400 E Passyunk Ave Philadelphia PA 19147
ShopRite 29 Snyder Ave Philadelphia PA 19148
Pathmark Supermarket 330 W Oregon Ave Philadelphia PA 19148  

To find stores in your area selling the meals which interest you, please use the Store Locator tool available on our Stouffers.com website. You can access that directly by clicking here.

Once again, thank you for your interest in our products and we hope you'll visit our website often for the latest information on Nestlé products and promotions.

Sincerely,

Colin MacLean
Consumer Response Representative

 

Imagine spending this much time and effort on a $1.99 product!

Nestlé cares!

Denny Hatch is the author of six books on marketing and four novels, and is a direct marketing writer, designer and consultant. His recently published book is "Write Everything Right!" Visit him at dennyhatch.com or contact him at dennyhatch@yahoo.com.
 
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