Corporate Strategy Hits My Nabe
A Flood of Banks and Cash Machines
October 2007 By Denny HatchIn the News
Canadian bank agrees to purchase CommerceThe proposed sale of Commerce Bancorp to TD Bank Financial Group, of Toronto, for $8.5 billion raises questions about the future of the Commerce brand and Commerce culture, which brought Sunday hours and other conveniences to the stodgy banking world. The Cherry Hill bank was offered for sale by its directors after they ousted founder Vernon W. Hill II in June under the cloud of a federal investigation. Commerce has been operating under a consent decree related to a federal investigation into insider dealings between Hill and family members.
The sale proposal, announced yesterday morning, came more quickly and at a lower price than expected. Executives at the two companies insisted yesterday that the Commerce culture would live on.
—Harold Brubaker, Philadelphia Inquirer, October 3, 2007
For a number of years on the corner of Second and South, a big Blockbuster Video store tried to make it and didn’t. It shuttered earlier this year and a developer assembled the space along with two additional storefronts and sold the whole shebang to Citibank, which is in the beginning stages of a massive renovation. This is one of 21 branches Citibank is opening in Philly.
Under construction across the street from this new Citibank emporium is a dinky single storefront with a brightly lighted sign that proclaims the coming of Bank of America.
My little neighborhood already has three banks—Wachovia, Commerce and Hudson United (HUB)—plus a check-cashing/PowerBall/Lottery establishment and cash machines everywhere.
What do Citibank and Bank of America bring to the party?
The Business of Siting
Somebody once told me that the most sophisticated and successful research operation for buying land on which to site a successful business is McDonald’s. The corporation has developed highly sophisticated matrixes and algorithms based on traffic patterns and population demographics, so when a McDonald’s open up, the franchisee is virtually guaranteed a money machine.
The second-most successful site research is done by Burger King, although a bit less sophisticated than McDonald’s.
Burger King watches McDonald’s, and opens up close by.
Chances are very high that if you see the Golden Arches, a Burger King will be there also and vice-versa—in this country and all around the world.
Life in Center City
My neighborhood in Philadelphia is not a whole lot different than it was in the nineteenth century. Our little brick row house was built in 1817. Two short blocks away is St. Peter’s Episcopal Church, a National Historic Landmark that has been in continuous use since 1761. With the exception of Society Hill Towers—three Bauhaus-looking high-rise buildings three blocks away designed by I.M. Pei—this is a campus-like community of mostly single-family townhouses stretching for eight blocks North and West and 40 blocks South.
Takeaway Points to Consider:
* If you are entering an already mature marketplace, you cannot be successful simply offering more of the same.* Your competitors who got there first will have creamed the market—acquired all the obvious customers plus a lot of second-tier ones and built long-term relationships—which means you will be forced to try and build a business on the leftovers.
* Is it possible to steal customers from entrenched competitors? Yes, but it’s not easy. “Better the devil you know than the devil you don’t know,” wrote Irish proverb anthologist R. Taverner in 1539. (It is better to deal with something bad you know than with something new you don’t; the new thing might be even worse.)
* Commerce Bank—currently with 444 branches—stood the consumer banking model on its ear by calling itself “America’s Most Convenient Bank” and living up to the promise.
* Unfortunately Commerce’s CEO and founder, Vernon W. Hill II—who ran the corporation as his private fiefdom—was ousted for corruption. With the visionary gone will the new owners commoditize it? Probably. Their stockholders will want to see profits, which come from cutting people and services and raising fees.
* A full-page ad in yesterday’s New York Times announced the merger with the headline: “When it comes to service and convenience, the bar is about to be raised.” My bet: The bar is where hundreds of loyal employees will be found when the layoffs are announced.
* A full-page ad in today’s Inquirer offered a 4.75% APY if you open a Citibank personal or business money management account with a balance of $50,000.00 or more. What a great reason for the kids on South Street—with their tatoos, body piercings and jeans worn half-way down their butts—to rush in and open an account!
* “Imitation is the sincerest form of collective stupidity.”
—Bill Munro, late marketing manager of PepsiCo
P.S. An Invitation
Peggy and I will be attending DMA07, October 13-18 at McCormick Place West in Chicago. Stop by booth #610 and say hello!
Web Sites Related to Today's Edition:
TD Bank Financial Grouphttp://www.td.com/
Citibank
www.citibank.com/
Bank of America
www.bankofamerica.com/
U.S. Trust
www.ustrust.com/
Commerce Bank Online
http://www.commerceonline.com/
Commerce Bank Sold to the Canadians
http://tinyurl.com/2rly86
Target Marketing Group DMA Conference & Exhibition Preview
http://tinyurl.com/336n4q



