6 Web Site Ways to Support Your Direct Mail
April 22, 2009 By Ethan Boldt, Editor-in-chief, Inside Direct MailWow, times have changed. In the two-plus years in my job as editor of Inside Direct Mail, the multichannel universe has exploded. Few direct mail pieces—no matter how brilliant and previously successful—and the companies behind them can afford to be without a comprehensive and, ideally, coordinated multichannel marketing plan—and the Web site as a major part of it all.
"It is more important today than ever that direct mail campaigns be integrated with multichannel online campaigns," declares Michael Bloom, general manager of direct marketing operations for New York-based Datran Media. "The goal of every marketer in our rapidly evolving direct marketing landscape must be to deliver speed and convenience to consumers by enabling them to engage and transact easily via the channel they are most comfortable with."
For many, usually sooner than later, that inevitably involves their Web sites, perhaps moments after prospects get the mail pieces. Here's how your Web site can best support your direct mail (and vice versa).
1. Be very consistent.
According to Bloom, direct mail works most effectively with Web sites when the offers, creatives and engagement processes are consistent across the multiple channels. In some ways, it's remarkably simple: Consumers driven online by direct mail are most likely to convert on Web site offers when the look and feel of their Web site experiences are consistent with the look and feel of their direct mail experiences.
"The objective of a Web site must not be to compete with direct mail," Bloom points out. "Rather, Web sites must enhance the consumer's multichannel experience." He mentions that while the golden ticket for each company always should be to increase the consumer's total engagement across all marketing channels, it's vital for companies to track the performance of each channel in contributing to that engagement. One easy way to track the impact of direct mail on Web site traffic is by including a specific source code or tracking number on the direct mail piece, which consumers must then type into the Web site to "unlock" valuable rewards.
But consistency must not be confused with replication. Bloom mentions that one of the worst things you will see is the marketer that takes the same content from a direct mail piece and basically slams it onto a Web site without modifying anything—content, text, even the layout itself.
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Great article. Actually there are a couple ways to 'integrate' mail (or any personalised printed piece) with your website. One is to put a personalised url (PURL website) address in the mailer text.
Secondly, with the latest QR barcodes, have those with a modern Nokia/iPhone snap a photo of the printed barcode which takes then to the website directly to carry on the 'conversation'.
I have not had much success getting customers to enter in tracking codes. Its a spotty way to track response at best.
One additional trick is to use a unique URL for the mailing.
For example:
To get your free wingding visit
www.your_domain.com/57934
Then drop a cookie on their browser. If you can... use the cookie to show a special message they see while checking out.
Even without the cookies you'll see your traffic and conversions in your web analytics package.
Most small retailers can't afford a lot of programing to dynamically add these to a cart. This is a cheap work around.
Excellent article! As a printer, we have evolved into a solutions company that offers cross media to all of our customers, from help with email blasts to purls and web design. It is the only way to survive and grow in today's world.