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Marketers Struggle to Marry Social Media and CRM

February 13, 2012
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Many marketers have strong CRM databases that they use to target direct mail or email offers. A growing number of them also have robust Facebook or Twitter followings. But few marketers have figured out how to marry the two. The idea of one grand database of consumer information, interests and intentions is the holy grail for managing marketer-customer relationships, and the idea of using social data from a network like Facebook to get there is hugely appealing. But when it comes to integrating this kind of social data, it's easier said than done....

 

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Product/Service: Rapportive, a free, simple CRM solution built into Gmail

What It Does: Combs the web for social data associated with the email addresses in each email and displays that information in-browser along with internal CRM notes.

 
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ExactTarget Releases New Suite of Social CRM Capabilities
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