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6 CX Best Practices

Document your CX best practices so everyone in the company is aware of them, as well as the commitment to providing a great CX.

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Oh, to have a wry Swedish sense of humor. In this episode of "What Were They Thinking?" Melissa shares the latest tongue-in-cheek ad from the furniture and homegoods retailer, this time as IKEA teases marketers who have been scrambling to become GDPR compliant.

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