WARNING Don’t Wing Campaign Development: 6 Steps to a Flawless Rollout
In general, we recommend you do not move into the develop stage until the blueprint is complete and all the assets, offers and content are ready. Changing the blueprint (aka the requirements) after development has started will cause rework, slow the campaign down, affect other campaigns in the queue for building, and increase the risk of errors.
Quality assurance (QA) and user acceptance testing (UAT) are vital. Please do not discover this for yourself by sending an error filled email to 100,000+ people. Builders, especially neophytes in your MAP system, are allowed to make mistakes, but QA has to be flawless so use your senior people to do the QA.
There are several distinct roles involved in launching multichannel campaigns. They include the campaign builder, the campaign strategist, the QA person, perhaps an inbound or social media expert, a marketing campaign manager, and potentially a traffic manager. The latter two deserve a little more detail.
The marketing campaign manager is a project manager with experience in campaign execution. As such, they have skills beyond those of a typical PM. They must understand the different campaign requirements for different channels — email vs. display ads or boosted posts, for example. They must understand the campaign development process, the implications of compliance or the campaign strategist attempting to make last minute changes. Most importantly they need to have a strong marketing background to understand all the moving parts in complex multi-channel campaigns.
The primary function of a traffic manager is to work as the go-between that connects marketing campaign managers and campaign designers to the creative resources available to the firm. The traffic manager sets a schedule of deadlines for the completion of a creative design or writing tasks and assigns the best workers to each necessary step in the process. The traffic manager then checks on the progress of the project, communicating with the marketing campaign manager as needed. If your campaigns are multichannel and have many offers to be created the traffic management involved can overwhelm a single marketing campaign manager. In addition, a good traffic manager knows exactly the specifications for ad images in all the social channels or copy length requirements, etc.
Center of Excellence (COE) and Service Level Agreements (SLA)
If your plan is to have a COE that executes campaigns for disparate parts of the business, then you not only need the development process, but you also need to offer your customers an SLA. I.e. from the moment you receive the campaign blueprint plus all the assets and offers, how fast will you guarantee you can crank out a campaign? Obviously this will depend on the complexity of the campaign, but for simple two or three touch campaigns the answer should be within three business days.
6 Steps to Rolling Out Your Own Campaign Development Process
- Step 1: Assemble the stake holders to define the process.
- Step 2: Document the process and train those with a role in it.
- Step 3: Deploy any technology you may need to assist you for handling campaign requests.
- Step 4: Deploy a technology for collaboration of the development team.
- Step 5: Execute some simple campaigns using the new process.
- Step 6: Determine your SLA criteria and roll it out to your customers.
Next month, we will cover the last of the five core marketing processes, the content development process. At its core it is simple enough, the trick is to develop content with splintering in mind, thereby maximizing the reuse of the content.
Please feel free to share your experiences with the campaign development process and other insights on the above topics in the comments section below or email me at email@example.com.
Kevin Joyce is VP of strategy services for The Pedowitz Group. He's a marketing executive with 34 years of experience in high tech, in positions in engineering, marketing, and sales. In the past 16 years Mr. Joyce has worked with many companies on their revenue marketing and demand generation strategies. With a unique combination of marketing skills and sales experience he helps bridge the gap between sales and marketing.
Mr. Joyce has successfully launched numerous products and services as a Director of Product Marketing at Sequent, as a Director of Sales at IBM, as Vice President of Marketing at Unicru, and as CEO at Rubicon Marketing Group. He has been VP of Marketing Strategy with the Pedowitz Group for more than six years. He holds a BS in Engineering from the University of Limerick, Ireland and a MBA from the University of Portland. Connect with Kevin on LinkedIn or email him at firstname.lastname@example.org. Download TPG’s new white paper: "TPG ONE: A New Approach to the Customer Journey."