The World Needs More Glennas
I've worn glasses since the seventh grade. And I celebrated a new level of euphoria when I purchased my first pair of contact lenses as a senior in college.
But the fact remains, when I take out my contacts at night, I still need to wear glasses—to see the TV, to make sure it's the dog I'm letting in before I retire, and to ensure my kids are actually brushing their teeth from my not-so-secret vantage point down the hallway.
So imagine how I suddenly got a pit in my stomach when I went to put on my glasses while spending the night in a NY hotel room, only to discover they were not in my suitcase - or in my purse. I emptied the entire contents of both, and after squinting carefully at every single item, I reached the frightening conclusion that I had left them somewhere in my travels.
Between this moment and the last time I saw them, I had driven in a rental car, sat in an airport, flown on a plane, taken a train, taken a bus and walked 12 blocks in Manhattan. My glasses could have fallen out of my bag anywhere!
I started the task of retracing my steps, already convinced I would need to fork over a few hundred bucks for a new pair.
Since I had spent the weekend at my alma mater in Canada, I called the hotel in Ottawa and left a message for the head of housekeeping. After several phone calls back and forth and a thorough dissection of my previous room, the woman reported that my glasses were not found.
My next call was to the car rental company at the Ottawa airport, and luckily, the phone was answered by Glenna. She was pleasant enough, and promised to look in the "lost and found" and asked if I would please hold. About 15 minutes later she came back on the line and reported she had my glasses in her hand! While they were not in the lost and found, she had gone back into my rental vehicle and found them under the passenger seat.
A blog that challenges B-to-B marketers to learn, share, question, and focus on getting it right—the first time. Carolyn Goodman is President/Creative Director of Goodman Marketing Partners. An award-winning creative director, writer and in-demand speaker, Carolyn has spent her 30-year career helping both B-to-B and B-to-C clients cut through business challenges in order to deliver strategically sound, creatively brilliant marketing solutions that deliver on program objectives. To keep her mind sharp, Carolyn can be found most evenings in the boxing ring, practicing various combinations. You can find her at the Goodman Marketing website, on LinkedIn, or on Twitter @CarolynGoodman.