On LinkedIn, Who's the Boss of You?
There's no doubt that business to business interactions have shifted to the social media marketplace—especially when researching a company, its executive team or an individual you'd like to contact.
On any journey of discovery, you might start by visiting the organization's website, subscribe to an RSS feed on their press releases, follow them on Twitter and check out their Facebook page. And eventually, like any good voyeur, you'll review profiles of key executives on LinkedIn.
But many potential buyers/sellers take it one step farther—and start investigating the profiles of other employees of an organization. After all, if you're trying to get an introduction into the company, it helps to know if you're connected to someone (or know someone who knows someone) already employed at your target business.
Those in business development functions will tell you that LinkedIn is their new best friend. It's a virtual cornucopia of names, titles, functional responsibilities and, if you do a little additional sleuthing, one could assemble a virtual org chart for any business.
If LinkedIn is used so heavily, and if brand perceptions are shaped by every interaction with that brand, just how heavy handed could you (or should you) get around your employee's LinkedIn profile?
I approached my employees and asked them how they'd feel if I asked them to revise their profiles and use "brand language" that I provided. For many, they felt the request was invasive, and it indicated that I was too controlling (there's a shocker) or was being an overly micro-managing boss. Another commented that any profile written by me wouldn't sound authentic.
But if one of my company's strategic positioning goals is to present a unified brand front in every channel, how much responsibility should an employee take towards helping to support that objective? Could it be viewed as a workplace responsibility akin to giving feedback/coaching on how to answer their business phone?
A blog that challenges B-to-B marketers to learn, share, question, and focus on getting it right—the first time. Carolyn Goodman is President/Creative Director of Goodman Marketing Partners. An award-winning creative director, writer and in-demand speaker, Carolyn has spent her 30-year career helping both B-to-B and B-to-C clients cut through business challenges in order to deliver strategically sound, creatively brilliant marketing solutions that deliver on program objectives. To keep her mind sharp, Carolyn can be found most evenings in the boxing ring, practicing various combinations. You can find her at the Goodman Marketing website, on LinkedIn, or on Twitter @CarolynGoodman.