I Am the Judge of You
Pointing the finger has never been so easy ... and so anonymous.
I suppose it's human nature to feel (and act on) the need to take pot shots at others—whether it's their point of view, their creations or their behavior. But to be able to do so without the fear of repercussion seems to be a growing trend. And as the owner of a product or service, it's never been more infuriating.
Many small business owners complain about the power of Yelp, and understandably so. But the concept is actually brilliant. Interact with a business and, whether your experience was good or bad, you have a very large forum where you can share the love (or not). The fatal flaw is that you can do so without the business owner having the ability to correct the situation because, inevitably, pot shots are done from behind the shield of anonymity.
My Dad always used to say, "If you don't have anything nice to say, don't say anything at all." I believe in the concept of healthy debate, so I don't necessarily agree with my Dad, but to have a healthy debate, you need to know the enemy.
Many sites (like this one) require you to log in before you can post a comment. However you can log in with your gmail or yahoo account ... and if your user name is not your actual name, it's easy to start the attack without your boss, co-workers, spouse or clients judging you for your aggressive behavior and unsportsmanlike conduct.
The behavior is not limited to consumer sites like Yelp. On business-to-business sites like this one, there are lots of negative posts from unknown readers, and I wonder, what do they hope to accomplish??
I was recently planning a trip to Mexico and visited several travel sites trying to get the inside scoop on hotels and restaurants. While I was delighted with the many insights like "try to stay on the 4th floor or higher because the thumping beat from the dance floor will keep you awake until midnight," I was also stunned by the spewing rants from individuals who have logged in with names like "CrabbyinNJ."
A blog that challenges B-to-B marketers to learn, share, question, and focus on getting it right—the first time. Carolyn Goodman is President/Creative Director of Goodman Marketing Partners. An award-winning creative director, writer and in-demand speaker, Carolyn has spent her 30-year career helping both B-to-B and B-to-C clients cut through business challenges in order to deliver strategically sound, creatively brilliant marketing solutions that deliver on program objectives. To keep her mind sharp, Carolyn can be found most evenings in the boxing ring, practicing various combinations. You can find her at the Goodman Marketing website, on LinkedIn, or on Twitter @CarolynGoodman.