Gearing Up for the Holidays: Make Your Email Marketing Deliver Long Tail Results
- Review newly acquired customer data from the last three to five holiday seasons to identify bargain hunters, hit-and-run shoppers, and active customers. Bargain hunters rarely buy full price items. Hit and run shoppers buy once or twice, usually within a thirty day period, and disappear. Active customers are the ones who predictably buy throughout the year.
- Define the path from original source to last purchase. This is where you'll start seeing some patterns. For example, hit-and-run shoppers typically originate as online shoppers that found your site using search engines or social networks. Identifying them early and adapting your strategy accordingly reduces the resources that will be invested in additional marketing unlikely to generate a return.
- What paths do the active customers follow from first purchase to their current buying activity? How do they differ from the bargain hunters and hit and runners? Did the people who became active customers receive different marketing promotions? The answers to these questions will help design new campaigns to keep new customers coming back.
- Create test campaigns that personalize the shopping experience. Holiday time is hectic for some, crazy for others. The easier you make it for your customers, the more likely they will return. Use transactional emails to keep people informed every step of the way. Instead of the perfunctory "your order number 123 shipped today and will arrive in 3-5 business days," try using more friendly language. Your copywriters can make transactional emails informative, engaging, and entertaining.
- Follow up after the sale. If the products or services aren't used, there will never be a second order. Personalized emails that ask about the items and service are a rarity. They will stand out in a sea of incoming messages. In addition to establishing successful relationships, you'll learn about problems that need resolution.