A Toast to Brand Effervescence!
While Shakespeare said it first, it is easily the lived mantra at omnichannel retailer Boston Proper: "Boldness be my friend." I recently shared a glass of celebratory bubbly with two smart leaders at Boston Proper—Sheryl Clark, president, and Margaret Moraskie, senior vice president of marketing and e-commerce—after being wowed by my first visit to their new boutique in Boca Raton, Florida.
Having had the honor of working with this brilliant team in the past, I was thrilled to literally walk into their newly reenergized brand experience and see this brand burst into an even bolder stance from their already well-designed and lust-worthy "take me on vacation" Web and catalog pages.
Apparently, so, too, were all their other brand fans. "We had customers standing in line for over two hours for our grand opening. It was a party before the doors even opened!" Clark said. "Our models were mingling with our customers while many of our employees greeted our loyal fans as well. It was wonderful to see the passion our customers feel for us."
Many words came to mind as I first saw their new rose gold starburst signage upon entering the feminine boutique, whiffed the lovely (and proprietary) scent, then made a beeline to all the "must have" color coordinated outfits and finally stepped into the armoire-accented dressing room with attentive stylists standing by like girlfriends ready to "ooh and ah" and accessorize! A+ words like: audacious, all things feminine, amazing. But one word captured my entire experience: sparkle.
Boston Proper is a brand that sparkles. From the leaders who wear the clothes "like no one else" in and out of the office, to the designers who create the clothes with always the proper embellishments, to the photographers whose shoots transport their customers to exotic destinations where they imagine themselves in those clothes, to the stylists who only want to help make their customers shine with just the right outfit—the internal team of Boston Proper brand ambassadors infuse sparkle in all they do. Their brand effervescence is a competitive differentiator. It's worth toasting!
I know Clark speaks on behalf of her entire team when she says, "There is nothing more exciting than the journey we are on. To meet our existing customers, deliver them a revolutionary boutique experience and welcome new customers to the brand has been truly unforgettable. We are having fun every day, making the Boston Proper experience, in every channel truly unforgettable—one customer at a time."
Does your brand sparkle? What are you doing that deserves a toast? Is boldness your friend? What brand barriers might be holding you back? Why not spend some time thinking about ways to add a little bubbly to your brand experience?
Andrea Syverson is the founder and president of creative branding and merchandising consultancy IER Partners. For 20+ years, Andrea’s joy has been inspiring clients with innovative approaches to branding, product development and creative messaging. She’s the author of two books about brand building and creating customer-centric products that enhance brands: BrandAbout: A Seriously Playful Approach for Passionate Brand-Builders and Merchants and ThinkAbout: 77 Creative Prompts for Innovators. You may reach her at email@example.com.