Automated Marketing: Drip vs. Nurture
Yes, Virginia, there is a difference.
Earlier this week, I was interviewed by a reporter doing an article on nurture campaigns and, as I had been in so many conversations before, was surprised that she did not differentiate between drip and nurture marketing. In fact, I know many seasoned marketers who also do not follow separate protocols for these two disparate approaches to marketing. So, while you may well disagree with me, here's how I see it and how we develop campaigns for our clients.
Blast campaigns are not automated, though you might well schedule a blast to deploy automatically. A blast email is a single event—think of your weekend sale, your newly released demo, or your new YouTube video. You'll send out a single email making this announcement. Let's suppose, however, that you have a podcast series and each episode posts early Monday morning. Now, we're talking automation.
Drip marketing is designed to keep you top of mind when your recipient is ready to enter or reenter the sales funnel—gentle reminders. These emails or direct mails are of a similar design and usually based upon a branded template or theme. The message is general and is sent to a general list. Of course, personalization and segmentation will ensure that your message is targeted and better received even when using a general list, but the message is sent on a predetermined schedule. We often refer to this as the passive path.
Think of the drip-irrigation system, from which this campaign style acquired its moniker. The water drips at a consistent rate regardless of whether or not the plant is thirsty. Drip, drip, drip. Your campaign should do the same.
In order to determine the frequency of the drip, or touch, you will need to test or survey your audience. If you are a nationwide pet food supplier, you might find that twice a week is the right pace. If you're selling enterprise software, perhaps it's more like once every two weeks. The span of time in between drips does not change the definition or purpose. You are regularly pinging your constituents with a cue describing an existing relationship and providing information that, in the long run, will contribute to their buying decision.
Email marketing is the most effective way to increase sales, improve service, and keep your customers engaged. Email campaigns are best bolstered through an integrated strategy that crosses channels and meets your constituents where they congregate and in the media they prefer. “The Integrated Email” provides best practices and ideas for developing strategies and deploying email campaigns and initiatives while keeping an eye on revenue attributable to marketing.
Cyndie Shaffstall, founder, Spider Trainers, is a successful entrepreneur and prolific author, with many books, dozens of eBooks, and hundreds of articles to her credit. She is the former founder of ThePowerXChange, editor and publisher of X-Ray Magazine, and the current founder and managing member of Spider Trainers, a managed automated email services provider for companies around the world. Connect with Cyndie on LinkedIn, Twitter, Google+, or join her LinkedIn Group, the Marketing Resource Library for daily links to marketing-critical resources.