7 Steps to a Better B-to-B Landing Page
Despite years of practice with digital campaigns, B-to-B marketers still have trouble getting their landing pages to work as hard as they could. I am not sure why, since there's nothing more important to capturing the responses from outbound messages and kicking off a relationship with prospects. You could say the landing page is where your campaign pays off. But I am still seeing obvious errors. So herewith I offer a seven-point checklist of landing page best practices. And I invite readers to add some of their own recommendations.
1. Connect the landing page directly to the outbound message. When respondents click through to the landing page, they should experience a seamless flow from one to the other. The outbound message—whether a SEM ad, an email, a direct mail piece or even a print ad—should act like the teaser, to motivate the recipient to click or type in the landing page URL. The role of the landing page is to close on the deal, the same way a salesperson asks for the order. So the two formats should act as one, working together to move the prospect along. If they are disjointed—whether through design or copy inconsistency—the momentum is lost.
2. Create a fresh landing page for each variable in your campaign. OK, I know this means work. But the effort that goes into the outbound message should be equaled or exceeded when crafting the response vehicle. If you are doing an A/B test on your creative or your offer, you need two landing pages. Plan for it.
3. Mobile-enable your landing page. No excuses. The dramatic rise in tablet and smartphone use cannot be ignored. As any direct marketer will tell you: Don't get in the way. If you put up any obstacles, your response rate will inevitably be lower. A landing page that is engineered for ease of use on mobile devices is no longer a nice to have; it's a must.
Ruth P. Stevens consults on customer acquisition and retention, and teaches marketing at companies and business schools around the world. She is past chair of the DMA Business-to-Business Council, and past president of the Direct Marketing Club of New York. Ruth was named one of the 100 Most Influential People in Business Marketing by Crain's BtoB magazine, and one of 20 Women to Watch by the Sales Lead Management Association. She is the author of Maximizing Lead Generation: The Complete Guide for B2B Marketers, and Trade Show and Event Marketing. Ruth serves as a director of Edmund Optics, Inc. She has held senior marketing positions at Time Warner, Ziff-Davis, and IBM and holds an MBA from Columbia University.