11 Rules For Mobile Marketing Success
If your customers tend not to redeem direct mail coupons, maybe you can deliver offers right to their phone via SMS in order to drive traffic to your establishment during slower hours.
3. Only use mobile if it adds value. Is mobile the best solution? I love mobile, don't get me wrong. But it's not always the answer. Too many businesses get caught using mobile for mobile's sake. Make sure your mobile strategy solves a problem, ultimately adding value to your customer's life.
4. Don't chase shiny objects. This is my favorite. Mobile technology is advancing super fast that it's hard to keep up. It can be overwhelming, I know. People are talking about NFC (Near Field Communication, Augmented Reality, the mobile wallet etc.)
BUT, there is a reason that Coca-Cola allocates 70 percent of its mobile budget toward SMS. Your mobile initiative should be about efficiency NOT shiny objects. Make sure you can differentiate.
Oh, and did you notice that the iPhone 5 doesn't have an NFC chip? There is a reason Apple chose not to add that feature this time around, but that's a post for another time. 😉
5. Execute from start through finish: Ideas are great, but it always comes down to execution. Make sure you cover all touchpoints for the mobile component of your program. The most common mistake is driving customers to a non-mobile friendly website.
Your customers may end up on your site from an email, social feed, a QR code, an SMS or a mobile search. Make sure their experience is friendly and helpful, no matter what screen they're on.
6. Simple is Sexy: Due to the pace of mobile innovation, sometimes things get complicated. Do everything in your power to make your mobile initiative easy to understand and participate in. Make sure you: