10 PR Don’ts That Will Tarnish Brand Reputations With the Media
If you follow reporters on Twitter, inevitably you will encounter a frustrated post condemning the behavior of a PR pro or company. Experienced brand communicators should have enough understanding of journalism that they wouldn’t intentionally exhibit this behavior. However, lapses in judgment may be the result of colleagues or leaders disregarding the advice of the PR expert.
Here are 10 “don’ts” that will alienate reporters and put a company’s reputation at risk.
No. 1: Asking to See a Reporter’s Article Before It Publishes
If you’re lucky, a friendly reporter may let you review your quote. But if you’re interested in seeing a full article before it publishes, then your best bet is writing a contributed piece.
No. 2: Pitching a Story, Getting Interest, and Then Telling the Reporter That Your Spokesperson Is Unavailable
Make sure your spokesperson, or spokespeople, will be available to speak to reporters before you begin to pitch the story. If your subject matter expert is traveling, on vacation, or unreachable, make sure you have a backup plan or delay your outreach until the SME is available.
No. 3: Providing Misinformation
A spokesperson may not have every answer and that’s okay. In pre-interview preparation, instruct your spokesperson on how to handle a situation where they are unsure of a response. A spokesperson should ask if they can check on the answer and follow up with the reporter. They should never guess or provide incorrect information.
No. 4: Requesting a Correction on Something That’s Not Incorrect
A correction should only be requested if the information in an article is wrong. Asking for changes to anything else is an insult to the journalist. If the article is not what you wanted it to say, use this experience to inform your future PR efforts and strategy. Sometimes you just need to accept the outcome and move on.
No. 5: Asking Why You Weren’t in an Article About Your Industry or One That Featured a Competitor
You’re not going to be in every article and, of course, it’s frustrating and disappointing to be overlooked. However, instead of lobbing complaints at a reporter, use this experience as an opportunity to develop an education strategy so you’re top of mind the next time they write on the topic.
No. 6: Sharing Embargoed Information Before Agreeing With a Reporter That the Information Is Embargoed
This is not how embargoes work. You should reach out to the reporter, tease the announcement and ask explicitly if they would like the exclusive and/or embargoed announcement. If the reporter says “yes,” then you agree on the restrictions, such as the timeframe and exclusivity.
No. 7: Being Disrespectful
No. 8: Following Up Too Many Times or Too Frequently
I find that one follow-up email or phone call is appropriate. As a best practice, give reporters at least 48 hours to respond, unless the news is time-sensitive. Reporters receive hundreds of emails per day and they can’t possibly respond to everyone. If you don’t hear back, they are likely too busy or uninterested. Move on, seek out other outlets, or look for a more compelling angle.
No. 9: Bribing a Reporter or Other Illegal Behavior
It’s shameful to offer money or other payment for a reporter to write about your company. Reporters will accept an invitation for a meal or coffee. But if you’re looking to pay for coverage, opt for an advertorial or sponsored article, instead.
No. 10: Confusing PR With Marketing
The reporter’s job is not to give you free advertising or marketing. They are reporting the news. A completely self-serving pitch is unlikely to generate interest. If you want to advertise your business, paid opportunities are more suitable.
Public relations is all about relationships. Reporters have a job to do and so do PR pros. Let’s strive to make interactions mutually beneficial in 2020 and use social media to commend one another.
Jessica Nable's blog is focused on how companies can manage and improve their corporate reputation. With over 15 years of corporate, B2B, financial services, and technology communications experience, Nable is an experienced senior strategic communications consultant who helps organizations build deeper relationships with press, clients and prospects, current and prospective employees, and lawmakers. Reach her at firstname.lastname@example.org and connect with her on LinkedIn.