What marketers expect is that we marketers must address human emotion when building out a customer experience. How we address these emotions can make the difference between brands that survive chaotic times and those that do not. But what we don’t take time to do is assess our own emotions about our customers.
Marketing moves to where consumers convert, so political ads are moving in droves to Facebook. When I wrote “How Trump Won” in January 2017, the Trump campaign’s digital director credited Facebook as the fundraising powerhouse. Last week, The New York Times’ headline was “How Trump Is Outspending Every 2020 Democrat on Facebook.”
The January marketing calendar in New York has included for the past decade or so a certain can’t-miss event of the Direct Marketing Club of New York. In 60 fly-by minutes, 100-plus advertising and marketing professionals hear a review of the previous year in marketing spend, a media outlook for the current year and macro-economic trends driving both.
The chief executive of the U.S. Travel Association has urged the industry to push through reauthorization of the country’s marketing body at the earliest opportunity.
For a lot of verticals, Facebook users are Ground Zero for research, predictive modeling and targeted marketing. Scientists and marketers are worried that the social network’s scandal may have fallout that impedes their access to user data that they then use for healthcare marketing and other efforts.
For now, Facebook is losing advertising revenue in the low seven digits as Mozilla “presses pause.” This may be the beginning of an exodus of marketing money from the social media giant and, perhaps, of users scared of their private data being used in ways they don’t like. But is it?