From 1969 to 1972, the retail success story Sears used the catchy jingle, “Sears Has Everything!” Not anymore. It’s ironic that Sears, the mail order giant of the 19th century that dominated retailing throughout the 20th century could not survive the e-commerce age of the 21st century. After all, Sears created mail order marketing — which evolved into direct response marketing, right?
I was an official one day at the 2002 Winter Olympics in Ogden, Utah. When the U.S. Women’s Curling Team came off the ice after a game, I was assigned to follow one of the players around until she felt ready to present a urine sample. She yakked with friends and fans, made a cell phone call, downed some bottled water and smoked a cigarette. Eventually, she went into the lounge where the World Anti-Doping Agency had set up shop and my brief officialdom came to an end. I was introduced to her friends as “my watcher” and was uncomfortable the whole time. But