Sharon Melamed

By Lisa Yorgey Lester Logistics and language skills are two reasons why it often pays to establish an overseas call center responsible for taking calls from international customers. The real question is whether to set up your own shop or outsource. To decide if outsourcing your global call center operations is your best solution, consider your strategic focus and how your company is organized. If the call center is the essence of your operation, you may want to establish your own overseas facility. This requires a hefty capital investment coupled with different, and often strict, labor laws, but may be worth the effort if

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