Scott Davis

Scott Davis is managing partner of the Chicago office of Prophet and Cathy Halligan is a director with its San Francisco office. Prophet is a strategic professional services firm specializing in brand leadership and brand-driven growth. For more information, visit www.prophet.com.

Heather Fletcher is senior content editor with Target Marketing.

Healthcare marketing is behind other verticals in customer-centricity and what’s worse is some veteran healthcare marketers are resisting change, finds recent research from Prophet. But they can create customer-centric healthcare marketing, and here’s how.

The Martha Stewart brand, synonymous with the notion of raising the quality of living in and around the home, drives diverse and complementary publishing, television, branded merchandise and retail businesses. The largest selection of Martha Stewart-branded merchandise—more than 3,000 products—can be found exclusively at Kmart in the United States and Zellers in Canada. About 1,200 products are featured in the company's retail businesses: its catalog, Martha by Mail, and the Internet site, marthastewart.com. The largest segment of its business, representing more than 60 percent of the revenue

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