Pete Holmes

Heather Fletcher is senior content editor with Target Marketing.

It's never been clearer than while researching this article that consumers aren't thinking about you at all—ever. They're looking for themselves in you, if they notice you at all. How do you make them look? How do you make them feel? Which of their problems do you solve? What does spending time and money with you get them? Noticed? Affirmed? Appreciated? If not by their friends, then by you?

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