Patty Azar A

The four building blocks of a high-performance call center team By Patty Azar A few years ago, I saw a bumper sticker on a car that read: If you think education is expensive—try ignorance! For the call center industry, we should create a bumper sticker that reads: If you think employee development is costly, measure your turnover! Forward-thinking call centers are embracing technology and refining their methods to recruit, hire and develop team members. Competition and the need to find and keep the best talent make it critical to put the right person in the right seat the first time. Hire to

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