by Michelle Cameron Have you tried to buy something lately on the Web? Sometimes it works—you find what you need right away, you can immediately order it, and there is sufficient feedback to let you know that your transaction went through correctly. Frequently, however, it doesn't work—the questions you would ask about the merchandise go unanswered, or worse yet, you can't even find what you want. Maybe you are looking for specific information about a corporation. If you're lucky, it's where you would expect it to be, it is presented in a way that is easily understood, and you can take what you
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