Michael Metz

Melissa Campanelli is Editor-in-Chief of Total Retail. She is an industry veteran, having covered all aspects of retail, tech, digital, e-commerce, and marketing over the past 20 years. Melissa is also the co-founder of the Women in Retail Leadership Circle.

When you break it all down, networking means two things to Internet networking equipment and network management tools and solutions provider Cisco Systems: the networking tools the San Jose, Calif.-based company manufactures, markets and sells and how it markets its products through social networking tools.

At Cisco, a dramatic shift is underway within the organization as it ventures into a new world of Web strategy, challenging its traditional tactics and integrating fresh principles to embrace an approach largely based on Web 2.0. What implications does this have for online lead generation? And what affect does this new perspective have on Cisco’s ability to drive conversion? Although the San Jose, Calif.-based supplier of networking hardware, software and service offerings is not entirely abandoning the “old world,” its traditional approach is being redefined within the parameters of the “new world,” and some innovative solutions and tactics are emerging as a result.

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