Matt Tharp

Heather Fletcher is senior content editor with Target Marketing.

It's perhaps difficult to think of the U.S. Food and Drug Administration as a touchy-feely entity. It's even harder to imagine that about companies beyond the U.S. border that are seeking FDA compliance. So after holding more than 87,000 live chats within three years to help businesses (half of them foreign) come into compliance with FDA regulations, Registrar Corp. of Hampton, Va., can say that the online conversations it's had with prospects really helped make the FDA approval process more personal.

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