John M. Coe

Join the Exchange Question: What are your tips on keeping data accurate and clean? Answers: It's been determined that from 50 percent to 75 percent of a b-to-b direct marketing campaign's success rests on the accuracy of the list used in the direct marketing communications, whether it be by mail, e-mail or telephone. We all know that people change jobs within their companies or join a new companies. The question is how fast do people change their contact information. Direct marketers must target and communicate to the correct "buyer" within the company. Therefore, the problem is how to keep your own database

By John M. Coe ... Or How to Sell More by Spending Less For decades, sales and marketing communications groups coexisted as complementary but separate silos in most B-to-B companies. Marketing was responsible for advertising, collateral, public relations and trade shows. Sales was responsible for following up on leads generated by marketing, and selling the product or service to prospects and customers. The twain rarely met. In the 1990s companies began to qualify leads more aggressively, deploy outbound telemarketing, build marketing databases, and install sales and marketing software systems. Since sales revenues continued to grow and grow, we assumed that real progress was

Tough List and Data Work Yields a Big Payoff By John M. Coe PEOPLE BUY, NOT COMPANIES. Over the years, I've frequently heard business-to-business marketers say, "We've finished our targeting and we now know which companies are the best suspects to buy our product/service." Well, this doesn't go far enough, because that's only half the job. Actually, a company doesn't buy anything—it's the people within the company who make the buying decisions and place the orders. Simple enough, to be sure, but often forgotten by direct marketers who either come from the consumer world or haven't truly sold in the b-to-b environment.

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