Jim Wheaton I

By Jim Wheaton I participated in a comprehensive evaluation of service bureau capabilities back in 1986, and then again last year. Last year, I wrote a Request For Proposal for a client and received nine written responses from service bureaus. The participating bureaus represented a complete spectrum, from the largest organizations to a couple of regional niche players. Ultimately, we interviewed four companies and invited three to participate in a test job. 1986 vs. 2000 It was fascinating to witness the changes that have transpired in the intervening 14 years. Data and reports, for example, generally now are transferred electronically and often

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