Jim Shanks

At computer solutions provider CDW, co-workers call their business model "clicks and people" (1,778 words) By Donna Loyle The fiery energy level is immediately apparent. Inside the massive plain gray building is an astonishingly well-choreographed workforce on a mission. This is the headquarters for CDW Computer Centers, a computer hardware and software solutions provider in Vernon Hills, IL, just outside of Chicago. Downstairs is an orderly and pleasing retail showroom full of laptops, computer screens and other electronic gear. But just behind the doors, just past the threshold, is a bustling atmosphere of automated, integrated activity—the office and mammoth distribution center. In one

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