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Denny Hatch is the author of six books on marketing and four novels, and is a direct marketing writer, designer and consultant. His latest book is “Write Everything Right!” Visit him at dennyhatch.com.

The Rip-off vs. a Ripping Good Time March 16, 2006: Vol. 2, Issue No. 21 IN THE NEWS Resort Fees: Hotel Rate May Not Include All the Charges Hotel resort fees are making a comeback. With the decline in the lodging industry after 9/11, the fees, which cover everything from the use of a pool to housekeeping tips, began to vanish—if not from hotels' policies, then from guests' bills. A polite complaint was usually all it took to have a fee waived. No longer. —Christopher Elliott, The New York Times, March 12, 2006 When Don Jackson and I sat down at his kitchen

The FEMA implosion Oct. 25, 2005: Vol. 1, Issue No. 42 IN THE NEWS WASHINGTON--The only FEMA employee to ride out Hurricane Katrina in New Orleans painted a grim portrait yesterday of an agency led by officials who were unprepared for the scope of the disaster and failed to respond to his increasingly desperate pleas for help. --Mary Curtius "FEMA official: Agency was clueless on Katrina" Los Angeles Times, Oct. 21, 2005 Like people the world over, I was appalled and sickened by what happened to the citizens of New Orleans in the aftermath of Hurricane Katrina. Who

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